TERMS & CONDITIONS

By accessing our website, communicating with our office, scheduling services, or opting in to receive text messages, you agree to be bound by the following Terms and Conditions. If you do not agree, please do not use our services or communication platforms.

1. Use of Our Services

Our services are intended to provide healthcare-related information, appointment coordination, and communication between you and our office. All services are subject to applicable federal awareness, including HIPAA and telecommunications regulations.

You agree to use our services only for lawful purposes and in a manner consistent with these Terms.

2. Text Messaging (SMS) Terms – 10DLC Compliance

a. Consent to Receive Text Messages

By providing your mobile phone number and opting in, you expressly consent to receive text messages from our office, which may include:

  • Appointment confirmations and reminders

  • Office updates and service notifications

  • Billing or administrative messages

  • Limited patient communication related to care coordination

Message frequency may vary based on your interaction with our office.

b. Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Our office is not responsible for any charges incurred.

c. Opt-Out Instructions

You may opt out of receiving text messages at any time by replying STOP to any message.
You may also opt back in by contacting our office directly.

d. Help Instructions

For assistance, reply HELP or contact our office using the phone number or email listed on our website.

e. No Guarantee of Delivery

Text messaging services are subject to carrier availability and network conditions. We are not responsible for delayed or undelivered messages.

3. HIPAA & Health Information Disclaimer

Text messaging and electronic communications are not always secure. While we take reasonable safeguards to protect your information, you acknowledge and agree that:

  • Text messages may be viewed by others with access to your phone

  • You should not send highly sensitive or detailed medical information via SMS

  • Text messaging is used for convenience and is not a substitute for direct clinical communication

Your Protected Health Information (PHI) is handled in accordance with our Privacy Policy and HIPAA regulations.

4. Privacy & Data Use

We collect and use personal information, including PHI, only as permitted by law and as described in our Privacy Policy. Information collected through text messaging or online forms will not be sold or shared for marketing purposes.

We do not share mobile numbers with third parties for promotional or advertising use.

5. User Responsibilities

You agree to:

  • Provide accurate and current contact information

  • Notify us if your phone number changes

  • Ensure that you have authority to consent if providing a number not personally owned by you

  • Use our communication platforms respectfully and lawfully

6. Intellectual Property

All content on our website, including text, logos, graphics, and design elements, is the property of our office unless otherwise stated. You may not reproduce, distribute, or reuse content without written permission.

7. Limitation of Liability

To the fullest extent permitted by law, our office shall not be liable for:

  • Unauthorized access to electronic communications beyond our reasonable control

  • Technical failures related to text messaging services

  • Damages resulting from reliance on electronic communications rather than in-person consultation

8. Modifications to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Updates will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of the updated terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state in which our office is located, without regard to conflict-of-law principles.

10. Contact Information

If you have questions about these Terms and Conditions or our communication practices, please contact us:

Office Name: Recover Spine & Sport
Phone: (801) 855-6101
Email: billing@rekoverutah.com
Address: 999 E. Pacific Dr. | American Fork, UT 84003