Privacy Policy

1. Introduction

Your privacy is important to us. We understand that your health and personal information is sensitive, and we are committed to protecting it in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”) and applicable state laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our office, contact us, visit our website, or receive services from us.

2. Information We Collect

a. Personal Identifying Information

We may collect personal information that you provide when you:

  • Complete intake or contact forms

  • Schedule appointments

  • Communicate with us by phone, email, or through our website

Examples include:

  • Name, address, phone number, email

  • Birth date and demographic information

  • Contact preferences

b. Protected Health Information (PHI)

As a HIPAA-regulated healthcare provider, we may collect, create, receive, store, and transmit Protected Health Information (PHI) that relates to your past, present or future health status, treatment, and payment for healthcare services. Examples include:

  • Medical history

  • Treatment records and clinical notes

  • Diagnostic information

  • Insurance or billing information

PHI is handled in accordance with HIPAA privacy and security standards.

3. How We Use Information

We use information, including PHI, for permitted purposes under HIPAA:

a. Treatment

We may use your information to provide, coordinate, or manage your healthcare and related services.

b. Payment

We may use your information to obtain payment for services provided to you or to process billing.

c. Healthcare Operations

We may use information for internal business functions, such as quality assurance, training, and administrative operations.

d. Communication

We may contact you to:

  • Confirm or remind you of appointments

  • Respond to your inquiries

  • Communicate about treatment or service updates

Your information will only be used and disclosed for purposes permitted by HIPAA or with your written authorization, except in limited situations required by law (e.g., public health reporting, legal requirements).

4. Disclosure to Third Parties

We may disclose your PHI to:

  • Other healthcare providers involved in your care

  • Health insurance payers

  • Business associates who perform functions on our behalf (e.g., billing services), with contractual protections

We require that any third party that receives your PHI agrees to protect it in accordance with HIPAA.

5. Your Rights

Under HIPAA, you have certain rights regarding your PHI, including:

  • Right to inspect and obtain a copy of your medical records

  • Right to request corrections to your information if inaccurate

  • Right to request restrictions on certain uses or disclosures

  • Right to receive a list of disclosures of your PHI

  • Right to confidential communications (for example, request contact at a certain phone or address)

  • Right to receive this Notice in writing

To exercise any of these rights, please contact our Privacy Officer at the contact information provided below.

6. Safeguards

We maintain administrative, physical, and technical safeguards to protect your PHI from unauthorized access, use, or disclosure. These include:

  • Secure electronic systems and access controls

  • Restricted physical access to paper records

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Website and Electronic Communications

When you provide information through our website or by email:

  • We collect only what you voluntarily submit

  • You should avoid including sensitive medical details in unsecured email

  • Your consent to submit information electronically constitutes agreement to these terms

We may collect non-identifiable usage data from website activity, such as browser type and pages visited, for site improvement.

8. Updates to This Policy

We may update this policy to reflect changes in legal requirements or our practices. Revised policies will be effective for all PHI we maintain at that time and will be posted with a new effective date.

9. Contact Us:

If you believe there have been issues with your privacy rights, please contact our Privacy Officer. (contact information listed below)

10. Contact Information

Privacy Officer: Sarah Banks, OM
Office Name: Recover Spine & Sport
Address: 999 E. Pacific Dr. | American Fork, UT
Phone: (801) 855-6101
Email: billing@rekoverutah.com